Last Updated: 29/09/2025
1. Introduction
Welcome to MALHENDES EXPRESS LIMITED.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.malhendesexpress.co.uk or use our cleaning services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following types of personal data:
a. Personal Identification Information
Full name
Address
Email address
Phone number
b. Service Information
Property details (e.g., size, type of cleaning required)
Preferred service dates and times
c. Payment Information
Billing address
Bank payment
d. Technical Data
IP address
Cookies and usage data
3. How We Use Your Information
We use your personal information to:
Provide and manage our cleaning services
Respond to enquiries, bookings, and customer support requests
Process payments securely
Improve our website and service quality
Comply with legal obligations
4. Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
Contractual necessity – to perform our cleaning services
Consent – when you agree to receive marketing or updates
Legitimate interests – to improve our business and website performance
Legal obligation – to comply with applicable laws
5. How We Share Your Information
We do not sell or rent your personal data.
We may share limited information with:
Trusted service providers (e.g., payment processors, booking systems)
Professional advisers (e.g., accountants, legal consultants)
Authorities, when required by law
All third parties are required to maintain the confidentiality and security of your data.
6. Data Retention
We keep your data only as long as necessary for the purposes for which it was collected, or as required by law (e.g., tax and accounting purposes).
7. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
However, no online system is completely secure, and we cannot guarantee absolute security.
8. Your Data Protection Rights
Under the UK GDPR, you have the right to:
Access your personal data
Request correction or deletion
Object to processing or restrict use
Withdraw consent (where applicable)
Request data portability
To exercise any of these rights, please contact us at:
📧 malhendesexpress@gmail.com
📞 +447856810260
9. Cookies
Our website uses cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. For more information, see our Cookie Policy.
10. Changes to This Privacy Policy
We may update this policy from time to time. Updates will be posted on this page with a new “Last Updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
MALHENDES EXPRESS LIMITED
359 Holburn Street,
Aberdeen
Scotland
Ab10 7FQ
📧malhendesexpress@gmail.com
📞 +447856810260